Inviqa is hiring a Client Manager to join us in our central London offices. You’ll be joining at an exciting time of growth, and will oversee and manage a range of existing high-profile client relationships from a variety of sectors. You’ll act as the client’s day-to-day point of contact, and will build strong relationships based on trust and excellent client service. This is a challenging, exciting, and dynamic role, suited to someone who is keen to grow their career in client services, whilst working in a fast paced, fun, and friendly environment.
 

Responsibilities & duties

You’ll be involved in numerous tasks, including:

  • Liaising with Project Managers throughout project build, and on the continuing post-build period
  • Identifying opportunities for improvement in the client's’ processes and making recommendations for positive change
  • Resolving client queries quickly, and recognising when to escalate issues 
  • Responsible for managing communications across all internal and external teams, and in a BAU context before and after the project commences
  • Supporting new business teams with pitches, as required
  • Proactively making and acting on recommendations for improving our internal processes
  • Ensuring that invoices are accurate and issued in a timely manner, and that financial trackers are regularly maintained
  • Responsible for project admin, and providing commercial updates
  • Ensuring that work is delivered to the high standard expected by both the client and the business
  • Actively presenting new ideas, technology and business updates to the client
  • Identifying future business opportunities for existing clients 
  • Encouraging growth and development for a client’s online business

About you

You will be:

  • Able to solve problems with a positive attitude
  • Able to quickly build strong, and long lasting professional relationships with stakeholders, both internally and externally
  • Knowledgeable of the fashion, retail and manufacturing sector
  • Able to communicate messages clearly and concisely
  • Able to handle difficult and potentially sensitive situations, in an appropriate, constructive manner
  • An enthusiastic team player
  • Professional, with a hands-on approach and a willingness to lead by example
  • Able to display commercial awareness
  • Able to manage budgets and protect profitability

Qualifications & experience

You’ll have:

  • A proven track record of developing and maintaining strong client relationships in a similar commercial environment
  • An agency background, working with high-profile clients
  • Experience of working with ecommerce platforms
  • Direct experience managing digital accounts
  • Knowledge of, or a good understanding of: ecommerce, mobile apps, digital marketing, SEO, social media
  • Experience of budget planning and reporting
  • A bachelor’s degree, or equivalent experience

What we offer

Our employees value Inviqa’s flexible working environment and the chance to develop their skills on a wide variety of interesting projects.

We offer a competitive salary, a discretionary bonus, and we also operate a childcare voucher scheme. All employees are able to join the company pension scheme after passing probation.

You will also receive up to 5 conference and 5 training days per annum.

Sounds like this is a role for you? Just drop us your CV on careers@inviqa.com to apply.