Inviqa is a technology partner and digital consultancy, trusted by leading brands to meet strategic goals through digital services and solutions. As a specialist in ecommerce, content management, and custom software development, we’re proud to count some of the world's leading organisations, such as Arsenal FC, Virgin, Radley, PZ Cussons, and Astrid & Miyu as clients.
 
Our digital services provide end-to-end support across our clients’ digital journeys – from consultancy and coaching, through to design, prototyping, build, implementation, and continuous improvement. 

Sounds like a role for you? Apply today by sending your CV to careers@inviqa.com.

 

The Client Partner is responsible for driving the performance and year-on-year client profitability of specific clients in a number of key verticals, focusing on Media, Entertainment, Publishing and Sport. A primary focus for the role is to lead and further strengthen our relationships with our key clients.

You’ll be engaged in consulting with senior level execs, and focussing on helping them add value to their business. We’ll want you to quickly become a trusted advisor, and develop long lasting, strategic relationships, unlocking potential revenue growth opportunities. You’ll be tasked with setting the standards in the way we build and maintain client relationships, teaching the Client Services team how to spot and convert opportunities, and driving Inviqa’s revenue growth year on year.
 
Your role will be to develop thought leadership for both Inviqa and our clients. You’ll be expected to build a strong growth pipeline for your clients. 
 
You will take line management responsibility for the Client Services team, and will help maintain an exceptional standard of delivery. You’ll ensure that we deliver an outstanding client experience at all times.
 
You’ll partner with other vertical and subject matter leads, helping to develop a business first solution across the board, and looking at new and innovative ways of working which ensure that we deliver on our client promises.

Responsibilities & duties

Your day-to-day duties will include:

  • Establishing and maintaining strong relationships with key clients
  • Being responsible for developing your team's ability to convert opportunities into revenue growth
  • Proactively building client profitability across a number of industries, including, media, entertainment, publishing, and sport.
  • Being responsible for driving year-on-year client profitability
  • Liaising with the Practice Director and the Director of Client Services, to ensure that Inviqa delivers an exceptional client service
  • Developing a clear and deep understanding of the client's business and their technological needs
  • Partnering with professional services and technical teams to ensure that project and relationships have the most appropriate Client Services resources available
  • Being responsible for making sure that monthly reviews and quarterly strategic planning sessions take place 
  • Supporting new business through the pre-sales and Discovery processes
  • Responsible for team development, through mentoring and coaching
  • Ensuring that we remain a Trusted Advisor to clients
  • Responsible for exploring ways of developing our relationship with existing clients, and finding new revenue streams within their business
  • Actively negotiating financial agreements with the Director of Clients Services, and the Chief Commercial Officer to ensure that revenue targets are achieved
  • Ensuring that weekly updates and quarterly strategic planning meetings take place on all key accounts, to secure the continued strength of our client relationships
  • Supporting the Director of Client Services by contributing to, and continually developing our ‘Engage | Nurture | Grow’ strategy
  • Other duties as required by the needs of the business

About you

You will be:

  • A strategic thinker with a natural ability to engage with stakeholders at all levels of seniority
  • An industry influencer, with the confidence to strengthen and build a strong pipeline for your clients
  • Passionate about the opportunities that digital transformation can offer
  • A natural relationship builder, with the ability to unlock and convert growth opportunities with existing clients

Qualifications & experience

You’ll have a:

  • Commercial expertise in one or more of these sectors; media, entertainment, publishing, or sports
  • Significant prior experience of working directly with digital innovation, UX and technology platform implementation, preferably in a senior Account Manager, or Client Services role
  • A passion for technology
  • A bachelor's degree or equivalent experience
     

What we offer

Our employees value the flexible working environment and the chance to develop their skills on a wide variety of interesting projects.

We offer a competitive salary, a discretionary bonus, and we also operate a childcare voucher scheme. All employees are able to join the company pension scheme after passing probation.

You will also receive up to 5 conference and 5 training days per annum.

Sounds like a role for you? Apply today by sending your CV to careers@inviqa.com