• Energy supplier needs to deliver digital customer services
  • Powerful, Pimcore-based website transforms customer offering
  • Fresh and responsive design provides seamless customer experience

Spark is the leading energy supplier to tenants in the UK.

The challenge

Spark needed a powerful online presence to provide digital customer services. It needed a powerful website to integrate with its back-office systems and provide an enhanced customer experience across services such as account management, statements and bills, meter readings, online payments, live chat and other administrative functions.

Finding a solution

For more than four years, we’ve added value to Spark’s business by building and delivering a powerful website that delivers business-critical customer services. With a fresh and responsive web design, delivered in partnership with design agency 999, the website provides a seamless, intuitive experience for Spark’s customers.

The site has multiple integrations into industry- specific back-office software such as Draig and Spice. Pimcore was chosen as the content management system for the marketing components of the site because of its flexible architecture.

The results

Inviqa is the lead technical supplier to Spark, delivering a successful digital transformation of their business. We continue to extend Spark’s digital reach and scalability with new services.

Spark has more than 300,000 customers and is growing extremely fast. The success of the new site is demonstrated by the speed at which customers are switching to online.

 


This case study was originally published under Byng, which merged with Inviqa in October 2016. Click here for more information about the merger.