Inviqa has developed a scorecard and benchmarked the customer experience delivered by the DTC ecommerce sites of 100 consumer brands. In September 2023, we've launched a report sharing key findings, to provide insight and inspiration to brands who want to evolve and grow their direct ecommerce presence.
Brands featured are from 10 categories: Baby, Beauty & Fragrance, Consumer Electronics, Footwear, Health, Homewares, Jewellery & Watches, Pet, Premium & Luxury and Toys & Games.
Complete the form for access to our 28-page report and find out who the top-scoring brands were, and why we love the experiences they are delivering. In the report you'll also discover insights such as:
The elements a DTC site needs to deliver low-friction ecommerce;
Why brands are utilising product discovery tools;
How brands are differentiating their DTC propositions with online exclusives, personalised products and subscription products;
Providing more than FAQs through live chat;
Why accessible product information underpins a great DTC customer experience;
The gap between brands' sustainability statements and the carbon footprints of their sites.
Download the research now and get in touch if you would like more information about the research, or want to discuss how Inviqa could transform your DTC website.