The Inviqa Guide to Experience Design

Experience Design is once again at a point of change. As AI, automation and data-driven systems reshape how organisations build digital products, there’s a growing question of what experience design really means today and whether it still matters.

In this five-part series, we explore how Experience Design has evolved, where it’s at risk of losing sight of the human, and why it’s still crucial in helping organisations design experiences that genuinely work for people in increasingly complex digital environments. Across the series, we’ll look at the history of experience design, the common pitfalls teams fall into, the disciplines that underpin strong experiences, how Inviqa approaches Experience Design in practice, and what’s next as technology continues to advance.

The first chapter, Why Experience Design Still Matters in the Age of AI is published on The Drum.

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The Inviqa Guide to Experience Design

PART Of

HAVAS CX

About Inviqa

Our digital services help organisations address complex business challenges and changing user expectations. From consultancy and UX design, to solution build and continuous improvement, we operate across the entire digital product lifecycle.

© 2007 - 2026 Inviqa UK Ltd. Registered No. 06278367.
Registered Office: Havas House, Hermitage Court, Hermitage Lane, Maidstone, ME16 9NT, UK.
Office location: The HVL Building, 3 Pancras Sq, London, N1C 4AG

PART Of

HAVAS CX

About Inviqa

Our digital services help organisations address complex business challenges and changing user expectations. From consultancy and UX design, to solution build and continuous improvement, we operate across the entire digital product lifecycle.

© 2007 - 2026 Inviqa UK Ltd. Registered No. 06278367.
Registered Office: Havas House, Hermitage Court, Hermitage Lane, Maidstone, ME16 9NT, UK.
Office location: The HVL Building, 3 Pancras Sq, London, N1C 4AG

PART Of

HAVAS CX

About Inviqa

Our digital services help organisations address complex business challenges and changing user expectations. From consultancy and UX design, to solution build and continuous improvement, we operate across the entire digital product lifecycle.

© 2007 - 2026 Inviqa UK Ltd. Registered No. 06278367.
Registered Office: Havas House, Hermitage Court, Hermitage Lane, Maidstone, ME16 9NT, UK.
Office location: The HVL Building, 3 Pancras Sq, London, N1C 4AG