A private bank fit for the future

We're working with Weatherbys Bank to define and deliver its digital vision, starting by designing and building a modern, responsive online banking platform and mobile banking app.

  • Mobile app banking payments up 85%
  • Online banking transactions up 27%
  • Large increase in usage since launch

The challenge

Weatherbys Bank needed a digital strategy to make the most of the opportunities that digital technology offers, without compromising the value of its customer relationships.

Our key objectives were to:

  • Augment the best-in-class customer experience clients receive in-person with a vastly improved digital offer
  • Reduce load on key staff by enabling customers to self-serve
  • Unlock growth by automating time-consuming internal processes
  • Define new ways of working to help Weatherbys continually iterate and improve
  • Create a roadmap to deliver maximum value as quickly as possible

We very quickly identified that Weatherbys’ existing online banking platform was a major pain point. This lead to us doing a full redesign and rebuild based on the needs of the business’ very unique audiences. 

Weatherbys Bank continues to deliver against the defined roadmap, improving customer and staff experience whilst delivering internal efficiencies.

What we did

It was crucial that key stakeholders came on the digital transformation journey with us, so we worked closely with key stakeholders (up to and including the CEO) as well as spending time to build internal advocacy for our work:

  1. We conducted in-depth research to understand the issues facing both customers and staff, and presented a future vision and roadmap.
  2. We designed and built a custom frontend to the Oracle OBDX banking platform to address many of the unique concerns our research had discovered. The new interface was packed with features to delight users, such as innovative ways to find previous transactions, the ability to fast track online payments, and a nifty bulk payments process.
  3. We built a bespoke interface for Oracle’s whitelabel mobile app that is receiving five-star reviews in the app store.
  4. We created a user-centric application process that used multiple technologies to streamline application process for both users and staff.
  5. We run regular innovation sessions with the bank to help them consider how to make best use of new technology and regulation.
  6. We have helped the bank integrate data-driven decision making to their digital properties ensuring they have a suitable roadmap for growth.

We continue to work with the bank to define best-in-class customer experiences and prototypes, testing these on staff and clients where appropriate.

Blonde lady user testing an app on a phone

The results

Weatherbys Bank now has a bespoke customer interface that powers a best-in-class online banking and mobile app experiences. We have a roadmap of iterative developments, so the system will continue to improve and adapt to ever-changing customer and technology requirements.

Thanks to our user-centred approach, the new online banking and mobile banking experiences has received amazing feedback, from day one of launch, with customers telling us that it's ‘better and more intuitive than the high street banks' online banking’

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