CXcon: The Loyalty Edition

We brought together 200+ heads of CX, marketing, CRM, UX and digital, for a half-day conference dedicated to customer loyalty.

We delved into the entire loyalty lifecycle – from strategy planning, user research and analysis, to building trust and developing compelling, personalised experiences.

Now you can get full on-demand access to the the sessions from our 2020 online conference. Head to the CXcon playlist to catch all the action.

To the full playlist

The state of brand loyalty in 2021

by Robin Lewis, senior partner manager at Yotpo

Nurturing loyalty: the dos and the don’ts

by Nicola Fox, former CRM & loyalty manager of Missguided and Holland & Barrett,

Using gamification to drive loyalty

by Gabe Zichermann, startup mentor, advisor & investor, Gamification

Introducing Agile Loyalty

Anna Appleby from IAG Loyalty

Experience is the new loyalty

by Kevin Ward, director of partnerships for Klarna

How to make loyalty profitable

by Iain Pringle of New World Loyalty and Matt Oldham of Partner Union

Supporting partners

CXcon: the digital customer experience conference

CXcon is a digital customer experience conference series produced by Inviqa.

Follow the action from our conference series by using the #CXcon hashtag on Twitter.