Empowering a family of museums to digitally transform

We’re equipping Imperial War Museums with the capabilities, processes, and technology to deliver its digital transformation programme:

  • Unified digital roadmap provides blueprint for action
  • Digital operating model details key principles and roles
  • Primary customer journey drives business-wide customer-centricity
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The challenge

What we did

Man working on IWM website
Man and woman looking at IWM website on Mac
Man drawing on whiteboard

The results

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