Usability testing

Female smiling
Jane Minto, Experience Design Lead

Understand how customers use your digital products

The methods we use

Our user testing process

SSE website on macbook and phone

Usability testing with SSE

Our integrated approach

We provide a blended service offering based on the individual needs of our clients. So while we group our capabilities into four central streams, our work is always led by your goals, and delivered by integrated teams of strategists, designers, technologists, and more.

Digital strategy

Digital strategy

Define the outcomes you want for you and your customers, and a plan to get you there.

Experience design

Experience design

Understand what your users want and design for their changing needs.

Technology engineering

Technology engineering

Modernise the technology behind your customer experiences.

Growth and optimisation

Growth and optimisation

Continually evolve your customer experiences for sustainable growth.