![LNER train](/sites/default/files/styles/case_study_hero_focal_point_/public/2021-02/LNER-train.jpg?h=142d0c0a&itok=xz21KmdX)
LNER validates loyalty proposition, rapidly and remotely
We helped London North Eastern Railway (LNER) to rapidly validate a new loyalty proposition with diverse customers and stakeholders.
- User research and testing validates concept
- Workshops ensure stakeholder alignment
- Work delivered 100% remotely – in under 5 weeks
![LNER train](/sites/default/files/styles/case_study_hero_focal_point_/public/2021-02/LNER-train.jpg?h=142d0c0a&itok=xz21KmdX)
![LNER logo](/sites/default/files/styles/logo/public/2021-02/500px-LNER_Logo.png?itok=VSsSAqJV)
The challenge
What we did
![App for LNER](/sites/default/files/styles/large/public/2021-02/spin-to-win-LNER.jpg?itok=t1pHHOJO)
![LNER app](/sites/default/files/styles/large/public/2021-02/gamification-LNER-NEW.jpg?itok=AWja4F8L)