LNER validates loyalty proposition, rapidly and remotely

We helped London North Eastern Railway (LNER) to rapidly validate a new loyalty proposition with diverse customers and stakeholders.

  • User research and testing validates concept
  • Workshops ensure stakeholder alignment
  • Work delivered 100% remotely – in under 5 weeks
LNER train

The challenge

What we did

App for LNER
LNER app

What we delivered