With its focus on product quality, fair pricing, and excellent customer service, Soak&Sleep has made a name for itself as the UK’s favourite bed and bath brand. But with a website plagued by performance issues, Soak&Sleep urgently needed to improve site speed to drive conversion and capitalise on Black Friday sales.
Magento 2 is a significant step-up from Magento 1, and with Magento winding down support for Magento 1 in favour of the new platform, Soak&Sleep enlisted the help of an ecommerce agency to bring its site onto Magento 2.
But following the website replatforming, Soak&Sleep was seeing a significant drop in sales. A closer look revealed that the website code was far from clean, and that page loading times often exceeded 12 seconds, which was having a negative impact on conversion. Page load times were higher still on mobile, and so mobile was a key focus of Soak&Sleep’s concerns.
Attracted by our Magento 2 expertise, award-winning software developers, and our experience helping brands like Graze to transform site speed, Soak&Sleep enlisted Inviqa’s services to rapidly achieve its strategic goals for improving site speed and performance.
Our work with Soak&Sleep started with Discovery workshops with all the relevant project stakeholders to identify and clarify business objectives, risks, and how success would be measured to help prioritise and inform decisions. We then conducted a detailed site performance audit to surface and prioritise opportunities to improve site speed.
The audit produced a backlog of changes to the front- and back-end to improve speed through the likes of remedial work and improvements to the code base, to a menu redesign and other feature additions.
- Implementation of lazy-load images
- Image size optimisation including installation of Magento 2 image plugin
- A clean-up of extensions
- Minimising the assets required to achieve faster site load time
- Addition of extension to handle WYSIWYG imagery
- Menu redesign and other design changes and feature additions
We also coordinated a meeting with the team at Google to surface further mobile-focused opportunities to improve site performance.
Year-on-year mobile conversion up 16%
Just a week after implementing the changes, the Soak&Sleep website saw speed improvements of up to 30%, plus a 6% rise in average order value and 5% rise in online revenue.
What’s more, speed improvements contributed to a 16% year-on-year rise in mobile conversion rates and a 20% rise in direct traffic transactions. Soak&Sleep went on to secure a record-breaking Black Friday.
Our consultants helped the Soak&Sleep team to plan and organise a backlog to fulfill business requirements and work towards achieving its broader strategic goals. More importantly, we enabled Soak&Sleep to establish a programme of continuous improvement works to ensure that its site continues to delight shoppers while supporting the business goals.