Bringing a global insurance broker into the digital era

We helped a major insurance broker to consolidate its digital estate and deliver a unified experience around the world:

  • Prioritised digital roadmap provides blueprint for action
  • Technical infrastructure supports business agility
  • User-validated pilot website
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Finance panel picture for CXcon

The challenge

What we did

3 personas with descriptions
Whiteboards full of post it notes
Business meeting with people around table

The results