Ecommerce consulting and platform development

Ecommerce consulting helps retailers explore options and prime their digital investments for success. Whether you're looking to optimise your online store, launch a new proposition, re-platform, or build experience design capability, we can support you:

Craft superior customer experiences
Modernise your core technology
Optimise your business model
Build a digital culture

Enhance or change your ecommerce platform

Our consultants help you understand whether your existing ecommerce platform is fit for purpose when it comes to meeting your business and customer needs.

And if it's not, we'll help you identify whether that platform can be customised to better meet your requirements, whether you need to change platform, or even rethink your wider technical architecture.

We'll never recommend you move your online business to a new platform unless we’re convinced you need to – for example, if we can demonstrate that your current platform is hindering your ability to grow, drive revenue, and innovate.

And we ensure you have a clear understanding of your options, and that whatever decision you make will support sustainable growth.

Optimise for usability and performance

Whether you’re struggling with slow site performance, have ambitious goals to hit, or can’t understand why cart abandonment is so high on your site, we can help.

Our tests, insights, and strategic counsel are helping organisations of all kinds to improve site performance, boost engagement, and drive revenue.

We have a strong track record of helping ecommerce businesses to solve a breadth of usability and site performance issues, from helping Astrid & Miyu to smash its Cyber Week targets, to helping Graze transform speed and performance, and helping Brompton pivot around changing customer needs.

Explore what we do

Our ecommerce platform partners

User testing with client in one of our labs

Benefit from external expertise

Consulting enables you to understand your options and gain outside, specialist counsel on the best course of action for your retail business:

Solve a specific problem, optimise your retail operation, or fill a specific gap within a team.
Get a clear view of your requirements and accelerate the technology selection process with specialist platform knowledge.
Reduce risks and explore more angles than you're able to internally or without external expertise.
Understand how to build in-house experience design capability and apply data-driven insights to better meet your customer needs and accelerate growth.

The benefits of consulting

Our integrated approach

We provide a blended service offering based on the individual needs of our clients. So while we group our capabilities into four central streams, our work is always led by your goals, and delivered by integrated teams of strategists, designers, technologists, and more.

Digital strategy

Define the outcomes you want for you and your customers, and a plan to get you there.

Experience design

Understand what your users want and design for their changing needs.

Technology engineering

Modernise the technology behind your customer experiences.

Growth and optimisation

Continually evolve your customer experiences for sustainable growth.

An award-winning AR app

We led the product development and user-centred design of the 'Dulux Visualizer' – a ground-breaking augmented reality app for tablet and mobile.

The app has helped home decorating brand Dulux secure a 65% rise in tester paint sales and a 92% increase in stock list searches.

Read the story