About Heidelberger Druckmaschinen

Heidelberger Druckmaschinen, a German manufacturer of offset printing presses, is a leading equipment provider for the global print media industry. Heidelberg prides itself on enabling efficient, reliable production processes for its customers through its core businesses: equipment, services, and consumables. These areas are the focus of its growth plans as the company evolves from a technology business to a market- and customer-focused solutions provider. Heidelberg’s goal is to grow its services and consumables divisions, ensuring it  represents 50 percent of group sales.

 

The project

Creating an ecommerce shop for 21 countries with a product catalogue of more than 75,000 items, and managing the complex integration with various backoffice systems used by Heidelberger Druckmaschienen.

Situation

Heidelberg needed an experienced technology partner to develop a multilingual B2B online shop with complex requirements for product cataloging and pricing. Thanks to its unrivalled ecommerce expertise, Inviqa was tasked with designing and developing  the highly sophisticated ecommerce shop for 21 countries, and connecting it with Heidelberg’s existing product information management system (PIM).

Inviqa also needed to ensure that the existing IT systems integrated seamlessly with the company’s SAP enterprise resource planning system (ERP), user management system, and several payment providers.

Our solution

During the initial conceptualisation phase, Inviqa produced a visual concept and drafted detailed wireframes for the whole platform. The new Heidelberg e-shop, which forms the basis for a global ecommerce solution, has now been rolled out across 27 countries.

The platform enables site visitors to browse products without having to register or create an account as is often the case with many B2B ecommerce platforms. The platform, which will soon enable customers to order next-day-delivery service parts, enables Heidelberger to offer customers special rates and online promotions as part of its loyalty programmes.

Payment can be made by invoice for existing account holders or via credit card, after which customers can track their delivery status in real time. Downloadable information is also available to customers to provide them with all the product, security and technical details they might need.

Already proving to be very popular, Heidelberg’s short product videos provide guidance and advice on many of its products, complimenting its ecommerce platform with engaging  content that delivers value to customers and drives sales. In opening its shop to all visitors, and not only registered customers, Heidelberg is raising the standards for B2B ecommerce platforms.

The international shop was implemented using Magento Enterprise Edition 1.14. Heidelberg embraced Inviqa’s Agile software development for on-target project delivery. This approach is defined by short sprints, as well as planning and review meetings, which enable teams to react swiftly to change requests and enhancements. Processes like the management of user login information, the logic behind account-based pricing for registered clients, as well as tax and freight cost calculations, were taken over from the ERP system.

The Heidelberg e-shop is integral to connecting the company’s mechanical control systems with an online self-service portal.  During the next phase of this long-term project, a range of Heidelberg's spare parts, and items from its services offering, will be made available on the e-shop to expand its online offering.

This story is a classic example of old meets new. Heidelberg, which operates in a traditional industry, has set a new benchmark in the B2B world with its award-winning ecommerce platform, which is helping to transform the client-supplier relationship.

The results

The new Heidelberg e-shop was launched across 21 countries in just 12 months, with international rollout and customer migration successfully completed in April 2016.

The platform has opened new opportunities for customer acquisition through the introduction of B2C elements into the design and usability without losing focus on its B2B customer base. Customer-orientation, a diverse and comprehensive product offering, and ease of use are key features of the new online shop.

Thanks to Heidelberg’s successful partnership with Inviqa, the print media giant and its consulting firm Kienbaum Management were awarded ChannelPartner’s Best in eCommerce Award for ‘best B2B relaunch’.

 

The following services were provided to Heidelberger Druckmaschinen AG:

●      Wireframes, lead-design and design implementation

●      Implementation (frontend and backend) with Magento Enterprise Edition 1.14

●      Connecting the SAP-Solution using REST-API with order-simulation integration

●      Connecting an external PIM-Solution NEONZENSAI via CSV files / FTP uploads

●      Connecting the central login system (CAS - Central Authentication System)

●      Migration of existing clients and records

●      Development of a product and image importer for items created in the PIM

●      Shop-specific user- and technical documentation

●      IT-Quality Assurance

●      Creating a usermanual

●      24/7/365 worldwide Support

 

Technologies used:

●      Magento Enterprise Edition 1.14

●      PHP 5

●      Solr

●      MySQL

●      Google Analytics

●      Connecting the SAP-Solution using REST-API with order-simulation integration

●      New Relic (performance tool)

●      Munin (Hardware Monitoring)

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